Where to Get Answers to Your Medicare Questions

For general Medicare information or claims-related inquiries, including important contact numbers, call:
📞 1-800-MEDICARE (1-800-633-4227) | TTY: 1-877-486-2048
🌐 www.medicare.gov

If you require assistance in a language other than English or Spanish, say “Agent” to speak with a representative.

State Health Insurance Assistance Program (SHIP)

Receive free, personalized Medicare counseling on coverage decisions, claims, billing, appeals, and programs for those with limited income.
📞 Call 1-800-MEDICARE for SHIP contact numbers in different states.

Social Security Services

For Medicare card replacement, address/name updates, eligibility details for Parts A & B, premium inquiries, Extra Help applications for prescription costs, and reporting a death:
📞 1-800-772-1213 | TTY: 1-800-325-0778
🌐 www.ssa.gov

Coordination of Benefits

Get information on whether Medicare or other insurance pays first, and report changes in your insurance details.
📞 1-800-999-1118 | TTY: 1-800-318-8782

Department of Defense (TRICARE)

For TRICARE for Life and TRICARE Pharmacy Program details:
📞 1-866-773-0404 (TFL) | TTY: 1-866-773-0405
📞 1-877-363-1303 (Pharmacy) | TTY: 1-877-540-6261
🌐 www.tricare.mil/mybenefit

Department of Health & Human Services

Medicare Fraud: Suspect fraud? Contact the Office of Inspector General.
📞 1-800-447-8477 | TTY: 1-800-377-4950
🌐 https://oig.hhs.gov/fraud/

Civil Rights Violations: If you experienced discrimination or a privacy violation of your health information:
📞 1-800-368-1019 | TTY: 1-800-537-7697
🌐 www.hhs.gov/ocr

Department of Veterans Affairs

For veterans and those who have served in the U.S. military:
📞 1-800-827-1000 | TTY: 1-800-829-4833
🌐 www.va.gov

Office of Personnel Management

For current and retired federal employees seeking information on the Federal Employee Health Benefits Program:
📞 1-888-767-6738 | TTY: 1-800-878-5707
🌐 www.opm.gov/healthcare-insurance

Railroad Retirement Board (RRB)

If you receive benefits from the RRB, contact them for address/name changes, Medicare eligibility, enrollment, card replacements, or reporting a death.
📞 Local RRB office or 1-877-772-5772

Quality Improvement Organization (QIO)

For concerns about the quality of Medicare-covered services or if you believe your service is ending too soon, contact:
📞 1-800-MEDICARE to get your local QIO contact.

Local Medicare Help

Schedule a private phone, online, or Zoom meeting with a licensed broker at O’Neal Insurance Group. Get guidance on enrolling in Medicare, understanding 2025 plans, and finding the right coverage, including:

• Aetna Medicare
• Humana Medicare
• Devoted Health Medicare
• BlueCross BlueShield of Illinois Medicare
• AARP Medicare
• UnitedHealthcare Medicare
• Cigna Medicare
• Clover Health Medicare
• Essence HealthCare Medicare
• Kelsey Care Medicare Advantage
• Scan Health Medicare Plan
• Select Medicare Health

Available in Alabama, Arizona, Illinois, Indiana, Louisiana, Mississippi, Missouri, Nevada, Texas, and Utah.